For each visitor to our Web page, our Web server recognizes no information regarding the visitor’s domain or e-mail address. We aggregate information on what pages consumers’ access or visit, use specific information on what pages consumers’ access or visit and information volunteered by the consumer through online orders, survey information and/or site registrations. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page and used to customize the content and/or layout of our pages for individual consumers. We collect the e-mail address of only those who communicate directly with us via e-mail, contact forms and online orders. Email addresses collected are used by us to contact consumers for technical support purposes and or marketing purposes. We do not provide your email address to any third party organizations. If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail and telling us that you do not want to receive e-mail from our company. Click here to contact us
You understand and agree that the owners and or operators of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use. We offer full functionality 7 day trail periods on all of our software products and encourage customers to 'try before you buy' thus ensuring you are able to successfully install and use our software on your computer before deciding to purchase. Because of this, we offer no refunds on orders for any of our digital products. Unauthorized distribution of our software is illegal under copyright law.
Online Ordering, Security & Technical Support
Ordering products off our website is similar to most other websites out there on the internet; however we will explain the ordering process of digital products (e.g. software & Excel template files) in detail. You order digital product as you would any other product, by clicking "Add to Cart" on the product's ordering page, since it is a digital product you should order a quantity no greater than 1. Click on "Check Out" and provide the required information, and then click "Submit." When you click "Submit," you are directed to our secure payment processor Paypal where you can pay with your credit card or paypal account balance. After successfully submitting payment through Paypal a confirmation screen will appear and a large orange button will direct you back to the SpreadsheetGuys.com order receipt page which includes the download link at the top of the page from which you can then download a zip file containing your software setup files and unique system generated license key or just an Excel file if purchasing a template file such as the Calendar. A confirmation email will be sent to your nominated email address which includes your receipt.
We take pride in our customer support so if for any reason you have gone through the payment process and are unable to download your digital product simply email support@SpreadsheetGuys.com and we will check our system records to confirm your order and then email the file as an attachment to your nominated email address. We endeavor to respond to all email queries as soon as possible, however please allow up to 48hrs for a response.